Back-Office Reset
A focused intervention to fix your core admin and service delivery gaps.
The Back-Office Reset is a structured, time-bound project that rebuilds the operational infrastructure behind your client delivery. It is designed for property businesses that need practical improvement quickly.
Ideal for estate agencies and property management companies experiencing high complaint volumes, client loss, or admin breakdown.
The Back-Office Reset includes:
Workflow & Process Design
- Workflow redesign for core admin processes
- Role clarity and responsibility mapping
- SOP development and documentation
- Escalation process development
Communication & Performance Management
- Client communication templates
- Follow-up rhythm and cadence design
- Basic KPI dashboard setup
